Play Smart, Stay Safe on hebajje

hebajje's Responsible Gaming Promise

At hebajje, responsible gaming is not a legal checkbox — it is a core value that shapes how we build and operate Bangladesh's premier online casino and sports betting platform. We believe that gambling should be a form of entertainment, not a source of financial stress, emotional hardship, or family conflict. Our commitment is to ensure that every player who chooses hebajje can do so freely, informedly, and safely.

hebajje operates a strict 18+ policy and verifies the age of every player before they can deposit funds or access real-money games. We invest in detection systems that identify patterns of potentially problematic gambling behaviour — such as rapid session escalation, repeated failed withdrawal reversals, or dramatic increases in stake size — and our trained support team acts proactively when these patterns are flagged.

We partner with recognised problem gambling support organisations and ensure that information about getting help is prominently displayed across our platform. Gambling should always be funded from disposable income, never from money set aside for essential needs such as rent, food, school fees, or medical expenses. If you are gambling with money you cannot afford to lose, please use the tools and contact details on this page right away.

Strict 18+ Policy on hebajje

hebajje is strictly for adults aged 18 and above. Underage gambling is illegal, harmful to development, and fundamentally at odds with hebajje's values as a responsible operator. We take every reasonable step to prevent minors from accessing real-money gambling on our platform.

Age Verification Process

Every player registering a new hebajje account must confirm that they are 18 years of age or older. Before processing any withdrawal, and at any point where our compliance systems flag a concern, hebajje will request age verification documentation. Accepted documents include:

• Bangladesh National ID card (NID) — front and back.
• Valid passport — photo page.
• Bangladesh driving licence — front and back.

Until age verification is complete, withdrawal requests will not be processed and deposit limits will apply. Accounts found to belong to individuals under 18 will be immediately suspended, all funds returned via the original payment method where permitted, and the incident logged with our compliance team.

Protecting Minors in Your Household

If you share a computer, tablet, or mobile device with minors, please ensure your hebajje account is always logged out after use and that your login credentials are kept confidential. We recommend using device-level parental controls available on Android and iOS to prevent unauthorised access to gambling websites. Never share your bKash, Nagad, or Rocket account details, which are linked to your hebajje deposit method, with young people in your household.

Recognising a Gambling Problem

Problem gambling can affect anyone, regardless of income, education, or social background. It often develops gradually and can be difficult to recognise in oneself. Understanding the warning signs is the first step toward getting help. hebajje encourages all players to be honest with themselves about their gambling behaviour.

The following warning signs may indicate that gambling has moved beyond healthy entertainment and into problematic territory:

• Spending more money or time gambling than you originally planned or can afford.
• Gambling with money intended for essential expenses — rent, food, utilities, education, or medical costs.
• Chasing losses by placing larger bets or playing for longer sessions to try to recover money lost.
• Feeling restless, irritable, or anxious when unable to gamble.
• Lying to family members or friends about the time or money spent on gambling.
• Borrowing money, taking loans, or selling possessions to fund gambling.
• Neglecting work, studies, or family responsibilities due to gambling activity.
• Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Failed repeated attempts to reduce or stop gambling on your own.
• Feeling guilt, shame, or regret after gambling sessions but continuing regardless.

Honest Self-Assessment Questions

Answer the following questions honestly to help you assess whether your gambling behaviour may be causing harm. If you answer "Yes" to three or more of these questions, we strongly encourage you to use hebajje's self-exclusion or time-out tools and to seek professional support.

Tools to Keep You In Control

hebajje provides a comprehensive set of player safety tools directly within your account. These tools are designed to empower you to gamble responsibly and maintain control over your time and spending at all times. All tools take effect immediately when a restriction is tightened; relaxation of limits is subject to a mandatory reflection period.

Self-Exclusion — A Firm Break

Self-exclusion is the strongest protective tool available on hebajje. When you activate self-exclusion, your account is fully locked and cannot be used for gambling, deposits, or withdrawals for the duration you select. Unlike a time-out, self-exclusion cannot be reversed early — the cooling-off period must elapse in full before reactivation is considered.

Available Self-Exclusion Periods

• 1 Month — A short-term break suitable for players who feel they need to step back and reassess.
• 3 Months — A medium-term exclusion that provides meaningful distance from gambling habits.
• 6 Months — Recommended for players who have identified a problematic pattern in their gambling behaviour.
• 1 Year — A long-term exclusion for players who require extended distance from gambling to recover.
• Permanent Exclusion — For players who wish to close their hebajje account indefinitely with no option to return. This decision is irrevocable.

What Happens During Self-Exclusion

• Your hebajje account is immediately suspended and inaccessible.
• All promotional and marketing communications are stopped at once.
• Any pending deposits are returned to your original payment method (bKash, Nagad, Rocket, etc.).
• Any available balance (net of active bonus restrictions) is processed for withdrawal before the account is locked.
• Your self-exclusion record is retained permanently by hebajje's compliance team to prevent re-registration during the exclusion period.

How to Activate Self-Exclusion

You can activate self-exclusion through the Responsible Gaming section of your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion period. Our team will process your request and confirm account suspension within 24 hours Bangladesh Standard Time (BST, UTC+6).

Getting Help — You Are Not Alone

If you or someone you know is struggling with a gambling problem, professional help is available. hebajje encourages any player in Bangladesh who is concerned about their gambling behaviour to reach out to the following resources. Speaking to a professional is a courageous and important step.

• Gamblers Anonymous: An international fellowship of men and women who share the goal of living without compulsive gambling. Free peer support groups available globally, with remote access options suitable for Bangladeshi players. gamblers-anonymous.org
• GamCare: A UK-based charity offering free information, advice, and support for people affected by problem gambling. GamCare operates a free helpline and live chat service accessible internationally. gamcare.org.uk
• BeGambleAware: Provides free, confidential information and resources on safer gambling. Their website offers self-assessment tools and guidance on finding local support. begambleaware.org
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi (KPR) helpline based in Bangladesh provides confidential emotional support in English and Bangla for those experiencing distress — including gambling-related anxiety and depression.
• hebajje Support Team: Our trained support agents can provide a compassionate first point of contact, help you activate account restrictions immediately, and connect you with appropriate professional resources. Available 24/7 in English via [email protected].

Reach Our Responsible Gaming Team

The hebajje responsible gaming team is available 24 hours a day, 7 days a week to assist you with any concerns relating to safe gambling, account restrictions, self-exclusion requests, or referrals to professional support. We respond in English and aim to acknowledge all responsible gaming enquiries within 24 hours Bangladesh Standard Time.

Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — our team is here to help. You do not need to be in crisis to reach out. Early conversations often prevent more serious problems from developing.