hebajje FAQ — Your Questions, Answered
Everything you need to know about registering, depositing via bKash or Nagad, withdrawing, cricket betting, slots, bonuses, and staying safe on hebajje — answered clearly in English for Bangladeshi players.
This page collects the most common questions asked by hebajje players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. Whether you are a first-time visitor wondering how to create your account, an experienced player asking about bKash withdrawal times, or someone looking for guidance on responsible gaming tools, you will find a clear, direct answer below. If your question is not listed here, our 24/7 support team is always available at [email protected].
Account & Registration
Learn how to register your hebajje account, complete KYC verification, recover a forgotten password, and manage account closure — all in a few simple steps.
bKash, Nagad & Rocket
Instant deposits and same-day withdrawals via Bangladesh's leading mobile financial services. Find out minimum amounts, processing times, and how to avoid common payment errors.
Cricket & Live Betting
From BPL match-winner markets to live in-play T20 World Cup betting — understand all the cricket betting options available on hebajje and how to place your bets confidently.
Bonuses & Promotions
Understand how welcome bonuses, reload offers, wagering requirements, and seasonal Eid and BPL promotions work — so you can claim every offer correctly and withdraw winnings without surprises.
Safety & Responsible Gaming
hebajje is built with player protection at its core. Find out about SSL security, fair play certification, 18+ enforcement, self-exclusion tools, and how to reach our support team in an emergency.
24/7 English Support
Every question on this page comes with a direct answer, but our support team is standing by 24 hours a day, 7 days a week at [email protected] for anything not covered here.
Account & Registration
How do I create a hebajje account?
Creating a hebajje account takes less than three minutes. Visit the hebajje Login page, click the registration option, and fill in your name, email address, mobile number, and a strong password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Once submitted, a confirmation is sent to your registered mobile or email.
What documents do I need to verify my hebajje account?
hebajje requires a valid government-issued photo ID to verify your identity. Accepted documents include your Bangladesh National ID card (NID, front and back), a valid passport (photo page), or a Bangladesh driving licence (front and back). Verification is required before your first withdrawal is processed and may be requested at any time our compliance team deems it necessary.
Can I have more than one hebajje account?
No — each player is permitted to hold exactly one hebajje account. Duplicate accounts are a violation of our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances held. If you have forgotten your login credentials, use the account recovery option on the hebajje Login page rather than opening a new account.
I forgot my hebajje password. How do I reset it?
You can reset your hebajje password by clicking the "Forgot Password" link on the hebajje Login page. Enter your registered email address or mobile number and you will receive a secure reset link within a few minutes. If you do not receive the reset email, check your spam folder or contact our support team at [email protected] for manual assistance.
How do I close my hebajje account permanently?
To permanently close your hebajje account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process your request, return any available balance to your original payment method, and confirm closure within 48 hours Bangladesh Standard Time. Note that permanent closure is different from self-exclusion — self-exclusion is available for periods of 1 month up to permanent exclusion via your account settings.
Deposits & Withdrawals
How do I deposit money on hebajje using bKash?
Depositing via bKash on hebajje is straightforward. Log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash transaction. Deposits are credited to your hebajje account instantly in most cases. The minimum deposit amount via bKash is ৳200.
How long does a bKash or Nagad deposit take on hebajje?
bKash and Nagad deposits on hebajje are processed instantly in the vast majority of cases. Once you complete the transaction on your mobile banking app, the funds appear in your hebajje account balance within seconds to a few minutes. During peak periods or in rare cases of network congestion, it may take up to 15 minutes. If your deposit has not arrived after 30 minutes, contact [email protected] with your transaction reference number.
What is the minimum withdrawal amount on hebajje?
The minimum withdrawal amount on hebajje is ৳500. This applies to all supported withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported institutions. Withdrawal requests below ৳500 will not be processed. There is no maximum single withdrawal limit for most methods, although very large withdrawals may be subject to additional verification checks.
How long do withdrawals take on hebajje?
Most hebajje withdrawals via bKash, Nagad, and Rocket are processed within 1 to 24 hours after approval. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, and other local banks typically take 1 to 3 business days depending on the receiving institution. Withdrawal processing times may be extended if your account has a pending verification requirement or if additional security checks are triggered.
Does hebajje charge any fees on deposits or withdrawals?
hebajje does not charge platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or your bank may apply their own standard transaction charges according to their fee schedules. We recommend checking with your payment provider for their current fee structure. hebajje will always display the exact amount you will receive before you confirm a withdrawal.
Can I deposit using Rocket or Upay on hebajje?
Yes, hebajje supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. Both methods are available in the Deposit and Withdrawal sections of your hebajje account. The same minimum deposit of ৳200 and minimum withdrawal of ৳500 apply. Processing times are broadly similar to bKash and Nagad — instant for deposits and within 1 to 24 hours for withdrawals.
Games & Gameplay
What cricket betting markets are available on hebajje?
hebajje offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, ICC T20 World Cup, ICC Cricket World Cup, and international Test and ODI series featuring the Bangladesh Tigers. Betting markets include match winner, top run-scorer, top wicket-taker, over/under runs per innings, six and four counts, live in-play betting, and more. BPL coverage is especially comprehensive, with ball-by-ball live odds available throughout the tournament.
How do I place a live in-play bet on a cricket match at hebajje?
To place a live in-play bet on hebajje, navigate to the Cricket section, select the match currently in progress, and browse the live betting markets displayed in real time. Click on your chosen odds, enter your stake in Bangladeshi Taka, review your bet slip, and confirm. In-play odds update dynamically with each ball, so act quickly once you have made your decision. A stable internet connection is recommended for the best live betting experience.
What slot games are available on hebajje?
hebajje features hundreds of slot games from top-tier providers including Pragmatic Play, NetEnt, Microgaming, and others. The slots library includes classic 3-reel slots, modern 5-reel video slots, Megaways titles, progressive jackpot slots, and branded slots. Popular titles and new releases are highlighted in the Slots section of the platform. All slot games on hebajje are certified for fair play and use a verified random number generator (RNG).
Can I play hebajje games on my mobile phone?
Yes, hebajje is fully optimised for mobile play on Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The mobile interface is responsive and adapts to your screen size automatically, giving you full access to cricket betting, slots, live casino, and all account management features. For the best experience, use a modern browser such as Chrome or Safari with a stable internet connection.
What is the RTP on hebajje slot games?
RTP (Return to Player) varies by game title on hebajje. Most slots from providers like Pragmatic Play and NetEnt carry RTPs in the range of 94% to 97%. Each game's RTP is disclosed in the game information or paytable section accessible before or during play. RTP is a long-term statistical average — it does not guarantee any outcome in an individual session. Players are encouraged to check individual game RTPs in the game info panel.
Does hebajje offer live casino games?
Yes, hebajje offers a live casino experience powered by providers including Evolution Gaming and Ezugi, among others. Live casino games include live roulette, live blackjack, live baccarat, live andar bahar, live teen patti, and game show titles such as Crazy Time. Games are streamed in HD from professional studios with real dealers. You can access the full live casino suite from the hebajje Casino section of the platform.
Bonuses & Promotions
What welcome bonus does hebajje offer new players?
hebajje offers a welcome bonus to newly registered players on their first deposit. Bonus details including the match percentage, maximum bonus amount in BDT, and applicable wagering requirements are published on the Promotion page. Bonuses are credited automatically to your account once the qualifying deposit is made and confirmed. New players are encouraged to read the full bonus terms on the Promotion page before depositing, as wagering requirements and eligible games vary.
What are wagering requirements and how do they work on hebajje?
A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit amount — before the bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Specific wagering requirements for each hebajje promotion are listed on the Promotion page.
How do I claim a reload bonus or ongoing promotion on hebajje?
hebajje runs regular reload bonuses, cashback offers, and seasonal promotions — especially around BPL season, Eid, and major ICC tournaments. To claim an active promotion, visit the Promotion page in your account, review the available offers, and click "Claim" or follow the specific opt-in instructions for that promotion. Some promotions are automatically credited; others require a promo code entered at the deposit stage. Full terms are listed alongside each offer.
Do bonus funds expire on hebajje?
Yes, bonus funds on hebajje carry an expiry period. The exact validity window varies by promotion — most welcome and reload bonuses must be wagered within 7 to 30 days of being credited. If the wagering requirement is not met within the stated validity period, the bonus and any bonus-derived winnings are forfeited automatically. The expiry date for any active bonus is always visible in your account's Bonus section. Check terms carefully before claiming.
Can I withdraw bonus winnings immediately on hebajje?
Bonus winnings on hebajje become withdrawable only after the applicable wagering requirement has been fully met. Until that point, bonus funds and any associated winnings are ring-fenced in your bonus balance. Real-money deposits not tied to a bonus are always withdrawable at any time, subject to standard verification requirements. If you are unsure whether a balance is real money or bonus money, your account dashboard shows both balances separately.
Safety & Responsible Gaming
Is hebajje safe to use in Bangladesh?
hebajje is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. All games are provided by certified studios using verified RNG technology to ensure fair outcomes. hebajje's payment integrations with bKash, Nagad, and Rocket follow industry-standard security protocols. We encourage all players to use strong, unique passwords and enable any available account security features.
Is hebajje legal in Bangladesh?
hebajje operates as an online gambling platform serving Bangladeshi players. We do not make specific claims regarding local licensing from Bangladeshi government bodies. Players are responsible for understanding and complying with the laws applicable in their jurisdiction before participating in online gambling. hebajje is committed to responsible operations, player safety, and transparent terms. We recommend all players review applicable local regulations independently.
What is the minimum age to play on hebajje?
The minimum age to register and play on hebajje is 18 years old. This is a strict, non-negotiable requirement. All players must confirm they are 18 or older during registration, and age verification documents may be requested at any time. Any account found to belong to a person under 18 will be immediately closed, funds returned where permissible, and the incident logged with our compliance team. hebajje takes underage gambling prevention extremely seriously.
How do I set a deposit limit or activate self-exclusion on hebajje?
You can set deposit limits, loss limits, session time limits, and activate self-exclusion directly from the Responsible Gaming section of your hebajje account settings. Deposit limits and self-exclusion take effect immediately. Self-exclusion is available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. If you need immediate assistance activating any restriction, email [email protected] and our team will process your request as a priority.
How do I contact hebajje customer support?
hebajje customer support is available 24 hours a day, 7 days a week in English. You can reach our team by emailing [email protected]. Please include your registered email address and a clear description of your issue so our agents can assist you as efficiently as possible. For urgent matters such as account restrictions or responsible gaming requests, state "URGENT" in the subject line and our team will prioritise your query. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Still Have Questions?
Our English-speaking support team is available 24/7. Explore more of hebajje or get in touch — we are always happy to help.